MyMedica Privacy & Policy

App Privacy Policy

Updated October 2021

As Sehah Digital (‘ASD’) respects and is committed to protect your personal data and information shared with us in strict accordance with the requirements of the Personal Data Protection Act, Malaysia, 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application the MyMedica”. 


By interacting with us, submitting information to us, or signing up for any products and services offered by us, you agree to consent to ASD, collecting, using, disclosing your Personal Data, and disclosing such Personal Data to our authorised service providers and relevant third parties.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.


We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

1. Personal Data

1.1 The types of Personal Data that ASD collects directly from you may

include your personal details (such as name, age, gender, race, identity card number, date of birth, religion, marital status), contact details (such as address, email, phone numbers), family information (such as marital status, name of spouse or child or immediate family), medical and personal health information (such as medical and healthcare history, blood type, health and mental condition, diagnosis, medication and drugs prescribed), demographic information (such as age group, medical history, allergies, immunizations), card/debit card number and expiry date, billing address, photographs, CCTV recordings and other images, and other information relevant to patient.

1.2 In addition, ASD may time to time request for certain other personal

information that may be relevant for ASD to consider your request for any other products or facilities of ASD.

1.3 All information requested is obligatory to be provided by you unless

stated otherwise. We would be unable to process your request and/or provide you with relevant facilities and/or services and/or transactions should you fail to provide the obligatory information.


2. How We Collect Your Personal Data

2.1 Any Personal Data is obtained by ASD via;

i. Booking forms, registration forms, online forms, agreements you have signed, any online sites operated by ASD.

ii. CAMERA; the use of the Camera function for the features including but not limited to Video Consultation, medication request, personal health wallet verification and user photo.

iii. Audio; the use of the Audio function for the features of Video Consultation where we require access to your device microphone as audio input to the video

iv. Files in media/ shared storage; We require access to your local device storage to store files that are available in our application. This permission is necessary to ensure you can view the files accordingly

v. Device information: We may also collect non-personal information from your mobile device or computer such as system version, device id, device model, device manufacturer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).

vi. READ CONTACTS permission to allow Users to directly access their phone book to input their phone numbers whenever purchasing services or products on the MyMedica App

vii. voluntary upload of medical information files by User onto the MyMedica App.

viii. voluntary provision of data to third party service provider(s) engaged by us.

ix. interaction with us through social media.

x. other sources and related links in connection with providing your needs and services.


3. Geo-Location Information

3.1 We may request access or permission to and track location-based

information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.


4. Push Notifications

4.1 We may request to send you push notifications regarding your

account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.



1. How We Use Your Information

1.1 Purposes for which data may be used and/or processed are as


i. to process requested facilities and/or medical services

ii. to administer and communicate in relation to ASD services and/or events

iii. to administer and communicate with you in relation to your medical practice

iv. to process any payments relevant to you

v. for insurance purposes

vi. to operate our premises in a manner which is physically safe, secure and befitting of health and safety requirements

vii. to conduct analysis of patient case studies

viii. for internal investigations, audit or security purposes

ix. to contact you regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may be of interest to you

x. for ASD internal records management

xi. purposes relating thereto



1. Data held by ASD relating to an individual will be kept confidential

but ASD may provide or disclose such information to the following parties (whether within or outside Malaysia;

i. other companies within the ASD Healthcare Group of companies

ii. relevant third parties (in or outside of Malaysia) as required under law, pursuant to the relevant contractual relationship or for the purposes stated in paragraph 3 above

iii. in the case of pre-employment health screenings, to the patient’s employer / prospective employer

iv. Doctor and specialist within ASD

v. professional advisers such as external auditors, legal advisors and/or financial advisors or any other third party required by law, regulation or by-law, subpoena, court order or other legal process

vi. governmental agencies, governmental authorities and other regulatory bodies

vii. third party payers including employers, insurance companies and clinical sponsors

viii. respective foreign embassies of foreign patients who received treatment in ASD

ix. selected third parties such as business partners.

2. Personal Data may also be disclosed or transferred as a result of any

restructuring, sale or acquisition of any company within ASD. Where ASD deals with third parties, specific security and confidentiality safeguards will be put in place to ensure your personal data protection rights remain unaffected.



1. Account Information

1.1 You may at any time review or change the information in your

account or terminate your account by;

i. Logging into your account settings and updating your account

ii. Contact us by forwarding your request to

1.2 Upon your request to terminate your account, we will deactivate or

delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


2. Emails and Communications

2.1 If you no longer wish to receive correspondence, emails, or other

communications from us, you may opt-out by;

i. Noting your preferences at the time you register your account with the Application

ii. Logging into your account settings and updating your preferences.

iii. Contact us by forwarding your request to

2.2 If you no longer wish to receive correspondence, emails, or other

communications from third parties, you are responsible for contacting the third party directly.



If you have any queries or complaints relating to this Privacy Notice or otherwise relating to misuse or suspected misuse of your personal information, you may send us a message via


1. Children

1.1 Minors under the age of 18 may not use the Website. We do not

knowingly collect personal information from anyone under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. ASD does not sell products and/or services for purchase by children. In certain instances, ASD sells products and/or services for children but for purchase by adults.


2. COVID-19 Related Efforts

2.1 Our App and website incorporate the latest COVID-19 cases and

vaccination figures from the Ministry of Health Malaysia (“MOH”)’s open-source data ( The COVID-19 figures are as per published by the MOH.



If you have questions or comments about this Privacy Policy, please contact us at:

As Sehah Digital Sdn Bhd

Block 4809-3A-29, Jalan Perdana,

CBD Perdana 2, Cyber 12,

63000 Cyberjaya,

Selangor Darul Ehsan